Computer security, Anti Virus etc.
General - we're required by our ISP & PCI to have active & up to date AV
What you're required to do
allow the computer to restart / update
Accounts & mailboxes
Use the "where can I find document"
Staff induction including checklists
Access to colleagues files / mail - is different to LU's policy
Email monitoring - details on the copy...
Sharing (see AUP) - don't. Don't event tell IT. Definitely don't email IT your password...
Password life is only 365 days - How to reset an LSU Account password
Account closure (aka Staff / volunteer leaving) - Where can I find
What this means to LSU staff & volunteers
Data retention and deletion
Software provision & installation
Our standard apps / programmes
Office / Office 365
Getting something else installed
Provision of network connections
Who has access
Wi-Fi, inc eduroam
Getting IT to make my personal device work - not a chance
Computer hardware & peripherals, including procurement
Mobile devices (LSU owned)
Use of personal computers or devices
Licencing including fonts, image use, PPL, PRS etc.
Use of third party systems and or software inc document transfer solutions etc.
Getting support / Helpdesk
Templates and themes, signatures etc.
Domain name purchase and ownership
File systems including access settings, naming conventions and what you can store where
Googledocs / Dropbox / other 3rd party file movement services... (see GDPR)
Back ups and archives / Disaster recovery
What is backed up, how often, where to
How to get a file restored
How to get a server / app restored
What is NOT backed up
Email filtering & firewalls etc.
What is being filtered
Junk mail still gets through - aka getting something / someone added to the naughty list
My email wasn't junk