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This is the home of the IT Frequently Asked Questions space.

This support site and the LSU IT Helpdesk are for users of Student Union IT systems only - this includes contracted Union staff as well as a lot of volunteer positions.

If you are experiencing issues with your student email account, accessing Learn, computers in University labs, getting a connection to HallNet, connecting to eduroam Wi-Fi with a student account, etc. then you need to contact the University IT Service Desk.

If you are having issues logging into the LSU website then please see the information at https://www.lsu.co.uk/login/. The most reported issue is "Account not matched", please see https://www.lsu.co.uk/account/notmatched/ for details on this problem. For current students this is usually (but not always) because you opted out of LSU without realising this means you can't vote or join a club / society. You will need to opt back in using the Loughborough University pre-arrival system. If you're still having problems with the main website please email union@lsu.co.uk or phone 01509 635000 (during office hours) for further assistance.

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