At LSU users are expected to perform some basic maintenance and checks before contacting IT Support, as this helps us avoid being called away for relatively minor things and helps you fix your problem faster. Here are a few things to try before contact us.
First, if this is a new problem, try restarting your computer. It may be something of an IT Support cliche but turning it off an on again is often the solution to many minor problems. If you are afraid you may lose some work
Second, check that your computer is set up correctly. Each computer will have a power lead, a usb mouse, a usb keyboard, a network cable and at least one, most likely two, video cables, on for each screen. Similiarly, your screens will have one power cord and one video cable each. Check make sure they are not loose by pushing them in gently, but firmly. If the screen is black, check to make sure it is turned on, you may joke, but we have people genuinely not check this and then look a little foolish when one of us fixes their problem with a single button press.For those of you who have phone, your computer's network connection may go through the phone, so if your computer is complaining about a lack of internet check that your phone is on, and that its network cables are all in properly.
Finally, search IT FAQs for something related to your problem. There are a number of helpful articles on this website and we're constantly working on writing more where we think it'll help other departments.
If all else fails then by all means contact ITSupport@lsu.co.uk. Make sure to set a sensible subject line so that we can differentiate your problem in our ticket system, tickets without subjects or with unhelpful ones such as 'help!', 'can you help?' or 'problem' tend to be put on low priority.
In the main body put as much information as possible. Tells that you have followed these proceedures, tell us what you were doing when the problem occured, tell us how long it has been a problem. If there are any error messages you should ALWAYS quote or screenshot them, in general the more relevant information you can provide the faster we will be able to help you.
Please remember that Technical Services supports over 300 devices and nearly 500 users, and are responsible for various aspects of the nightclub experience, often running large projects throughout the year, all this between 3 full-time members of staff. While your problem may be annoying for you, we have to priorise the operation of the Union as a whole, and as such cannot always assist with smaller issues as quickly as we would like, but we will always look to assist you as best we can.
The back of a PC can vary considerably, but they should all look something like this:
Power cords don't have any clips or screws to hold them in, but they're normally big enough that they don't just wiggle out, as such they rarely cause any issues.
Network cables have a little clip on them, so that they click into place and cannot easily be removed. However, if the clip breaks they do fall out very easily. A simple way of checking if the clip is there or not is whether there's a piece of thin plastic jutting out of the connector, and when you plug it in, does it have a little satisfying click? If not, contact IT Support and we will issue you a new cable and fix the old one.
These are notorious for only going in one way round, and no matter what its never the first or second way around you try it. Other than this they rarely just fall out unless the socket is broken, but sometimes the cable itself can get damaged.
There are many different kinds of video cables, each with draw backs and benefits. Here are the five you are most likely to come across at LSU
VGA's have very fiddly screws that should keep them in place even after being quite rough with them, though they can be a pain to pull in and out. These tend to be the most common.
Like VGA but bigger, they also have screws to keep them in place, they tend to only be on older machines.
These have no clips or screws to keep them in place, and only really appear on more modern computers and screens.
These have very tiny teeth just visable in the image above that will lock it in place. To remove it you need to squeeze reasonably hard on the raised plastic button, they do have a habit of falling apart when you do this, so try to be gentle but we won't be too upset if you break it, as we all have done the same many times! These appear only on new machines and screens.
These don't have teeth and can fall out, but tend to be reasonably secure. Some do have clips like the network cables. They are a lot harder to break than their larger counterpart. These will mainly appear on higher end equipment, so are rare outside media and marketing.